Chief Revenue Officer, Mercer Mettl
Chief Product Officer, Mercer Mettl
Associate Director- AI and Proctoring, Mercer Mettl
Vice President Psychometric Assessments and Data Analytics, Mercer | Mettl
Effective workplace communication skills are the foundation of every process in an organization- be it managing relationships with clients or keeping in sync with the internal and external stakeholders, successful project delivery, or smooth team engagement. It also defines uniform messaging for channels and people in an increasingly remote work-led environment.
The webinar and its expert panel engage in a detailed discourse on assessing the communication skills at scale and how it is a challenging business imperative. The speakers also discuss how reliable and accurate tools are critical in evaluating potential candidates during hiring processes and incumbent employees for L&D.
How technology has improved communication skills assessment for recruiters
Fluency, listening and comprehension, grammar, and pronunciation are crucial communication nuances on which companies must assess candidates
Leveraging CEFR and Carnegie Speech’s globally standardized evaluation method for measuring communication skills
A detailed demonstration of how to evaluate candidates through an AI-powered English proficiency assessment tool – SpeechX
Trainable and non-trainable errors in communication and how can they be measured
Effective communication is an indispensable soft skill in a remote-first environment
Communication skill proficiency requires complex analysis and high upskilling time, making it a time-consuming and cost-intensive affair
Analyzing the English communication skills with an accurate and reliable tool is critical for superior hiring and L&D practices
Candidate fitment depends on multiple skills, including aptitude, cognitive, psychometric and behavioral. Communication skills add value to the entire gamut of candidate assessment for hiring and L&D. Evaluating these skills with the right suite of platforms, proctoring technology and assessments will ensure accurate and standardized evaluation. In-person evaluations become challenging in large-scale candidate assessments such as campus hiring drives and organization-wide lateral hiring and promotions. Technology enables such processes in lesser time, with detailed testing of parameters and in-depth reports.
Trainable errors are the ones that can be worked upon and addressed in a relatively lesser time. Trainable errors are further categorized into high impact and low impact errors. SpeechX flags whether the gaps shown in the evaluation of a candidate are trainable and generates a report that gives a score for each category. It helps understand various errors in pronunciation and grammar and how to improve and train candidates to avoid these errors.
The patented technology in the English assessment platform gives a score against the internationally accepted standard, CEFR. For example, professions such as flight attendants or hospitality professionals require a higher score cut-off of above C1 on the scale, marking the proficiency of candidates in workplace communication skills. Organizations hire A2 or B1-level candidates for roles requiring lower English proficiency and train them on the job. The CEFR levels and regular benchmarking on various parameters help create bands for specific organizational requirements.
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