How to assess the communication skills of your candidates accurately and at scale

Candidate fitment depends on multiple skills, including aptitude, cognitive, psychometric and behavioral. Communication skills add value to the entire gamut of candidate assessment for hiring and L&D. Evaluating these skills with the right suite of platforms, proctoring technology and assessments will ensure accurate and standardized evaluation. In-person evaluations become challenging in large-scale candidate assessments such as campus hiring drives and organization-wide lateral hiring and promotions. Technology enables such processes in lesser time, with detailed testing of parameters and in-depth reports.

Trainable errors are the ones that can be worked upon and addressed in a relatively lesser time. Trainable errors are further categorized into high impact and low impact errors. SpeechX flags whether the gaps shown in the evaluation of a candidate are trainable and generates a report that gives a score for each category. It helps understand various errors in pronunciation and grammar and how to improve and train candidates to avoid these errors.

The patented technology in the English assessment platform gives a score against the internationally accepted standard, CEFR. For example, professions such as flight attendants or hospitality professionals require a higher score cut-off of above C1 on the scale, marking the proficiency of candidates in workplace communication skills. Organizations hire A2 or B1-level candidates for roles requiring lower English proficiency and train them on the job. The CEFR levels and regular benchmarking on various parameters help create bands for specific organizational requirements.